Return & Refund Policy
update: 1st January 2022
1.1. These are the terms and conditions on which we supply products to you, whether they are physical goods or digital content.
1.2. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2.1. We are boimelaa.com, a business organigztion registered in Bangladesh. Our registration number is DSC-004029 and our registered office is at 274/2 S J Jahanara Imam Sarani, Elephant Road, Dhaka-1205.
2.3. If we have to contact you we will do so by telephone, cell phone or by writing to you at the email address or postal address you provided to us in your order.
2.4. When we use the words "writing" or "written" in these terms, this includes emails.
3.1.Our shopping pages will guide you through the steps you need to take to place an order with us. Before you place your order you will see a description of the main characteristics of the products in your shopping basket. Our order process allows you to check and amend any errors in your shopping basket before submitting your order to us. Please take the time to read and check your order at each page of the order process.
3.2. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.3. If we are unable to accept your order, we will tell you. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
4.1. The images of the products on our website are for illustrative purposes only. Although we try to display the colours accurately, we cannot guarantee that your device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
4.2. The packaging of the product may vary from that shown on images on our website.
4.3.Some products, such as adult books, may carry age restrictions.The product details will make those age restrictions clear.By ordering products with age restrictions, you are confirming that you meet those age restrictions.
If you wish to make a change to your order please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the delivery charges, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
6.1. We may make changes to these terms from time to time, for example to reflect changes in the law or to accommodate new types of product.Each time you order products from us, the edition/version of these terms then in force will apply to that order.
7.1. The costs of delivery will be as displayed to you on our website during the checkout process.
7.2. If the products are goods we will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.
7.3. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
7.4. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the carrier will endeavour to leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
7.5. If you do not collect the products as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will endeavour to contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.
7.6. The product will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you 7.7 . You own a product which is goods once we have received payment in full.
7.8. We may have to suspend the supply of a product to:
7.8.1 deal with technical problems or make minor technical changes;
7.8.2 update the product to reflect changes in relevant laws and regulatory requirements;
7.8.3 make changes to the product as requested by you or notified by us to you (see clause 6).
8.1.Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
8.1.1(or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), ;
8.1.3. You may be able to get a refund if you are within the cooling-off period, but the refund may be subject to deductions;
8.2. If you are ending a contract for a reason set out at 8.2.1 to 8.2.5 below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
8.2.1 we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.1);
8.2.2 we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
8.2.3 there is a risk that supply of the products may be significantly delayed because of events outside our control;
8.2.4 we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 14 days; or
8.2.5 you have a legal right to end the contract because of something we have done wrong.
8.3. For most products bought online you have a legal right to change your mind within 14 days and receive a refund.These rights, under the International Consumer Contracts Regulations, are explained in more detail in these terms.
8.4.You do not have a right to change your mind in respect of:
8.4.1 digital content after you have started to download or stream them;
8.4.2 sealed goods, once they have been unsealed after you receive them; and
8.5How long you have depends on what you have ordered and how it is delivered. You have 14 days after the day you (or someone you nominate) receive the goods, , in which case you have until 14 days after the day you (or someone you nominate) receive the last delivery to change your mind about the goods.
8.6. If you do not have any other rights to end the contract (see clause 8.1), you can still contact us before it is completed and tell us you want to end it. If you do this the contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
9(including if you have changed your mind)
9.2. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post them back to us at the returns address published on our website. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
9.3. We will pay the costs of return:
9.3.1 if the products are faulty or misdescribed; or
9.3.2 if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
9.4.When we give you a refund, we will refund you the price you paid for the products, including delivery costs, by the method you used for payment. However, in some circumstances we may make deductions from the price, as described below.
9.5. If you are exercising your right to change your mind:
9.5.1 We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if it has been caused by your handling them in a way which would not be permitted in a shop.
9.5.2 The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
9.6. We will make any refunds due to you as soon as possible.If you are exercising your right to change your mind then:
9.6.1 If the products are goods your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
9.6.2 In all other cases, your refund will be made within 14 days of your telling us you are exercising your right to change your mind.
10.1. We may end the contract for a product at any time by writing to you if:
10.1.1you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
10.1.2you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products (for example, a corrected delivery address); or
10.1.3you do not, within a reasonable time, allow us to deliver the products to you or collect them from your nominated local bookshop.
10.2. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
11.2. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website. If your product is (for example, a book) the Consumer Rights Act says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitle you to the following:
· 184.108.40.206 up to 30 days: if your item is faulty, then you can get a refund.
· 220.127.116.11up to six months: if your faulty item can't be repaired or replaced, then you're entitled to a full refund, in most cases.
· 18.104.22.168 up to six years: if the item can be expected to last up to six years you may be entitled to a repair or replacement, or, if that doesn't work, some of your money back.
11.3. If you wish to exercise your legal rights to reject products you must post them back to us at the returns address on our website. We will pay the costs of postage.
12 Price and payment
12.1. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of product advised to you is correct. Clause 12.3 describes what happens if we discover an error in the price of the product you order.
12.2. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
12.3. It is always possible that some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated in our price list, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
12.4. We accept payment by Visa and Mastercard debit and credit cards registered to a valid Bangladesh & Indian address, and by PayPal.When you must pay depends on the product you are buying:
12.4.1 For, you must pay for the products before we dispatch them. If you pay by bKash, Rocket, debit or credit card, PayPal, we will charge you when you place your order (because that is inherent to how PayPal works).
13.1. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
13.2. We only supply the products for domestic, private & official use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
15.1. We may transfer our rights and obligations under these terms to another organisation.We will always tell you in writing if that happens and we will ensure that the transfer will not affect your rights under the contract.
15.2. You may only transfer your rights under these terms to another person if we agree to it in writing. We may not agree if you owe us money, if you have otherwise broken the contract between us, if it would be illegal or if it would put us in breach of our obligations to others.
15.3. This contract is between you and us. No other person will have any rights to enforce any of its terms.
15.4. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.5. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
15.6you have the right to submit the dispute for online resolution.
15.7. These terms are governed by Bangladeshi law and you can bring legal proceedings in respect of the products in the Bangladeshi courts. If you live in Kolkata you can bring legal proceedings in respect of the products in either the Indian or the Bangladeshi courts.